Privacy Policy

1. Collection of Information

‘Personal Data’ means any set of information about you or through which you can be identified. This includes a piece of information or a collection of various pieces of information about you—for example, your name, address, date of birth, occupation, phone number, email address, photos, bank account and credit card details, gender or identification code, and other relevant financial information issued by the government, which constitute Personal Data.

1.1 Collecting Data at All Times When You Use the Website/Application

We may collect your personal information when you use our website or application, including information about access, interactions, and other information and data that you provide to us when using our services. The Personal Data we collect directly includes but is not limited to:

• Full name
• Email address
• Phone number
• Date of birth
• Gender
• National ID or passport number
• Your booking ID (BID)
• Your ticket booking details
• Your travel preferences
• Your airline loyalty membership details
• Your reviews

1.2 Collecting Data from Public Sources

We may collect information about you from other public sources, such as information published by government agencies and publicly available on social media platforms.

1.3 Collecting Data from Third Parties

We may receive information about you from others, including information you were included in or mentioned in direct messages, complaints, appeals, requests, or feedback sent to us, or if your contact information was provided to us.

1.4 Third-Party Data Provided by You

You may provide us with Personal Data related to third-party individuals (including when you add any data of a third-party individual, such as a flight passenger). In such cases, you represent and warrant to us that you have obtained prior written consent from the relevant third-party individual, and thereby you have the authority to represent that individual in allowing us to collect, use, disclose, and process their Personal Data. Please note that we will not be able to provide services if we are unable to collect the corresponding Personal Data.

2. How We Collect, Process, Use, or Disclose Personal Data

2.1 Using Personal Data

We collect your personal data through various methods, including when you register an account, provide booking information, or share service needs on our website. Over time, data collection has become increasingly important to ensure the protection of customers’ privacy and interests. We are committed to clearly explaining how we collect, store, and use this personal data.

2.2 How We Use Your Personal Data for Marketing Activities:

• For digital marketing, including but not limited to social media, display advertising, Search Engine Optimization (SEO), Search Engine Marketing (SEM), and push notifications, for example: using open graph techniques, etc.
• For your registration, usage, access, and account creation on the websites/applications of our subsidiaries and/or affiliates.
• For forwarding your contact feedback on our Website to the websites/applications of our subsidiaries and/or affiliates.

2.3 Basis for Data Processing

We process your personal data based on legal grounds such as fulfilling contracts to manage and execute service requests, complying with legal obligations to meet current regulations, and legitimate interests where the processing does not conflict with your rights. Additionally, we will request your explicit consent for specific purposes, such as marketing. We are committed to transparency in the processing and protection of your personal data through appropriate security measures.

3. Sharing Your Personal Data

We may share your Personal Data with other companies, organizations, and individuals, including our subsidiaries and affiliates, who have agreed to process your Personal Data with a security level that is no lower than the minimum security standards stated in this Privacy Policy, in the course of providing services to you and other customers, and for any of the purposes below or other purposes in accordance with applicable laws.

4. Your Rights Regarding Your Personal Data

• Right of Access: You have the right to request information about the personal data we store and how we process that data. We will provide you with a copy of your personal data upon request.
• Right to Rectification: If you find that your personal information is inaccurate or incomplete, you have the right to request correction or updating of that information.
• Right to Erasure: You have the right to request us to delete your personal data in specific instances, such as when the data is no longer needed for the purpose it was collected, or when you withdraw the consent you previously provided.
• Right to Restrict Processing: You have the right to request us to restrict the processing of your personal data in certain situations, such as when you dispute the accuracy of the data or wish to prevent its use for marketing purposes.
• Right to Data Portability: You have the right to request that we provide your personal data in a machine-readable format and transfer that information to another party, where the data processing is based on consent or contract.
• Right to Object: You have the right to object to the processing of your personal data in certain cases, especially when the data is processed for direct marketing purposes.

5. Amendments & Updates to The Privacy Policy

From time to time, we may amend this Privacy Policy to reflect changes in laws and regulations, our usage practices, features of our Website, and/or technological improvements. In case such amendments result in changes to how we collect or use your Personal Data:

• We will notify you of any such amendments by a general notice posted on the Website or by other means sent to the email address associated with your account.
• Such amendments will be posted in this Privacy Policy, and the effective date will be noted at the beginning of each corresponding revised Privacy Policy.
• Your continued use of the Website, communication with us, or access and use of services after any amendments to this Privacy Policy will constitute your acceptance of this Privacy Policy and all the amendments contained therein.

Your continued use of our services, Application, and/or Website after the effective date of any modifications, updates, or amendments to this Privacy Policy, regardless of whether you reviewed them, will also constitute your acceptance to be bound by those amendments.

6. Deletion of Your Personal Data

Within the scope permitted by applicable law, you have the right to request the deletion of Personal Data we store from our systems. You may send us a request using the contact information below. We will use reasonable efforts, without undue delay and without an unreasonable reason, or within the timeframe required by applicable law, to delete your Personal Data or make every reasonable effort to remove any personal identifiers that might link the Personal Data to you as an individual, if:

• Retaining that Personal Data no longer serves the purpose for which it was collected.
• We are not permitted or required by applicable law to retain the Personal Data.
• As required by applicable law upon your request for deletion of Personal Data.

Please note that once you request the deletion of your Personal Data, we will no longer be able to provide you with some of our services, and you agree that we are not liable for any loss or damage arising from or related to the termination of such service.

7. Storing Your Personal Data

Unless we delete your Personal Data from our systems after receiving your request, your Personal Data will be retained for as long as your account remains active, and as needed to provide our services to you, and/or for our legitimate business interests, or for as long as such retention is required or permitted by applicable law. We will delete your Personal Data after five (5) years—or longer where required by applicable laws and regulations—from the date you terminate/cancel your account with us.

8. Protecting Your Personal Data

We will protect your Personal Data by maintaining reasonable security arrangements, including physical, technical, and organizational measures to prevent unauthorized access, collection, use, disclosure, copying, alteration, or similar risks. However, please note that while we implement many security measures to protect your information, nothing on the internet is 100% secure, and we cannot guarantee the absolute security of your Personal Data. If we experience a data breach involving your Personal Data, to the extent required by applicable law, we will inform you through our channels, directly or indirectly, to provide you with detailed information about that breach and will take reasonable efforts to protect your Personal Data from misuse.

9. Links to Other Websites

The Website may contain links to other websites; however, we have no control over such linked websites. Please note that we are not responsible for the privacy policies or practices for protecting privacy on those websites, and we encourage you to read carefully the privacy policies of each website you visit that collects your Personal Data.

10. Complaints

If you have a complaint regarding our processing of your Personal Data, please contact us using the Contact Information below. We will handle your complaint confidentially. We will respond within a reasonable period after receiving your complaint to discuss the issue and provide options for resolving your complaint. If there is any complaint about our processing of your Personal Data that we cannot resolve, you may lodge a complaint with the relevant regulatory authority. Any Personal Data we collect while processing or resolving your complaint will only be used for the purpose of resolving that complaint.

11. Language & Interpretation

This Privacy Policy may be translated into multiple languages. In the event of any inconsistency between the English version of this Privacy Policy and versions translated into other languages, the English version shall prevail.

12. Contact Information

• Hotline: 096 346 6868
• Email: infor@vnisc.com.vn
• Address: No. 62, Alley 62, Ngoc Ha, Ba Dinh, Hanoi, Vietnam